It started with you

CONFIRMING AND PROCESSING YOUR ORDER

We offer a variety of delivery options. Standard delivery within the United Kingdom is £3.99 if you are happy to wait 3 -5 working days, however, UK Standard delivery is free for orders over £50. If in a hurry, you can order before 11am and have your items delivered next day for £6.50 to your chosen address. Furthermore, you can choose a convenient day for delivery by taking advantage of our nominated day delivery option for £6.99 (Excluding Saturdays & Sundays). We deliver six days a week for standard delivery (excluding Sundays). This means you can receive your order at a time and place that’s convenient for you. If you order before 12 noon on a Saturday, and choose the next day delivery option, the items will be received on Monday as we do not deliver on Sundays. Orders placed on a bank holiday weekend, will generally be delivered on the Tuesday. Please allow 5 -7 working days for delivery to all other surrounding areas in UK and all UK offshore Islands. For more information, about Christmas, Easter and other festive periods, please check our website/Social media platforms or call any of our customer service numbers. We will make the delivery process as easy as possible with our regular phone calls and updates. All deliveries outside UK but within Europe is usually within 7 – 10 working days for a flat rate of £9.99. For all other International deliveries, please contact us to speak with a representative. Please note that international orders may incur custom duties and taxes which are strictly the responsibility of the buyer.

Changed your mind? No problem. Our goodwill returns policy means you can return/exchange most Items except loose earrings within 14 days of when you purchased or received them if the item is unused, in its original packaging and accompanied by a valid proof of purchase. Items will not be accepted outside the 14 day return period.  We will offer an exchange for sale items and a full refund for non-sale items. Please allow enough time for postal services to reach us. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition. Extra care should be taken when trying out clothes, please ensure you are not wearing makeup, fragrance or deodorant that may leave a scent or mark. Thank you for understanding.

Returns or exchanges can be arranged via our website through any of our customer service numbers or at any Post Office for free. Complete the returns form on your delivery note and enclose it with the item to be returned. Take it to the nearest post office and post it to our returns department. Please contact us for details. Please obtain a receipt as proof of return as we cannot be held responsible for items lost in transit on the way back to us. Enclose or email a copy of the receipt for a full refund of your postage fees. Returning an item by any other method is entirely at the buyer’s cost. If the return is made via a courier, we will charge you a return fee (not more than the original delivery charge) deducted from your refund. Also, all Sales returns are at the buyer’s cost.

Please note that if you return an item or all items in an order, we will return the cost of the items bought excluding the delivery charge. If you need to return an item bought by special promotion, you must return all the items bought within that deal. See our terms and conditions for more details. Please contact us to arrange the return of faulty items which should be within 7 days of receipt of the item. We would be happy to offer a full or partial refund, repair or replacement as appropriate in the circumstances. Please note that for health and safety reasons, there is no return/refund for earrings. Also, we are only able to offer exchanges for our Gold/Silver plated sets as well as our premium range sets. If you are not happy with your purchase, you can choose any other Jewellery within the same price range. Please read the product description and ensure it meets your requirements before you purchase any Jewellery items. If you need help with any item, please feel free to use our live chat option to speak with a representative, or email us. we hope to respond within 24hrs. Thank you for your co-operation on this matter. Always remember to obtain and keep a receipt until you have obtained credit for your return. You will need to quote the unique reference code on the receipt if you have a query about your return.

All our products are subject to availability. Although our product descriptions are as accurate as possible, however, occasionally product description or pricing errors occur. If after purchase, we discover such an error or the item ordered becomes unavailable we’ll do our best to inform you at the earliest opportunity. You may then choose whether to proceed with your order or cancel it. Please ensure you leave a contact phone number or email. If we cannot contact you, we will treat your order as cancelled. A contract of sale is issued only when the items are dispatched to your address.

ur satisfaction and strength comes from our numerous satisfied customers who have made purchases on our site. We aim to get it right at all times, but mistakes do happen. If you have a question or complaint, you can call our customer service line on 07482386023. We will do our best to work with you to reach a satisfactory outcome over the phone. Alternatively, you can send us an email or write to us using the contact information that can be found on your invoice or our website. We will confirm receipt of any complaint within 5 to 7 working days and try to resolve it as soon as possible. Don’t forget to include yourorder number and product code in question for ease of access to your records. We hope to be able to reach full agreement within 8 weeks for more complex issues.

For staff training and for quality control purposes, your calls may be monitored or recorded. These policies do not affect your statutory rights. Should you require more information, Please Click the contact us option and fill out the contact form below

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